Trimble Pay Suggestions Portal
When we reach out for support through the Trimble Pay platform, we receive emails indicating when a support request # is generated and updated. These support requests seem to have an open/closed status that is carefully monitored because we have never had a case where a support request was not replied to. However, when we email Flashtract Documents <docs@flashtract.com> for assistance with implementing a new controlled requirement, we are less likely to receive a reply. Please add a way to request support with controlled requirements onto the browser platform.
A way to track the status of requests sent to docs@flashtract would also be very helpful since there does not seem to be a lot of replies to requests sent to them. Maybe a separate support case type, similar to other areas of Viewpoint support with regard to professional services requests.