Trimble Pay Suggestions Portal
We would all benefit from a real human monitoring the chat. After a couple of questions and we still need help, a customer service rep needs to be available, not just help articles.
I agree! I was surprised to find the chat was gone. I could get things taken care of quickly with a person. Now I wonder how long the response time will be with emailing support. The AI is pointless as far as I am concerned.
One of the things I rated Flashtract/Trimble Pay so highly on was the excellent support I received. Being able to chat with someone in real time made the experience so much better.